All positions are on-site unless noted otherwise.  Some of the positions can become hybrid.

TIER 3 IT SUPPORT TECHNICIAN

Lackawanna county

My client is is a fast-growing managed services provider and IT consultancy.  This is a senior-level hands-on role for someone who thrives on solving the problems.

• Required:
• 5+ years of progressive IT support experience, with at least 2 years in a Tier 3 or senior systems role
• Deep knowledge and familiarity with industry standard tools such as ConnectWise / Ninja / Datto / Sophos / Auvik / etc
• Deep expertise in Windows Server (2016/2019/2022) administration and troubleshooting
• Strong knowledge of Active Directory, Group Policy, DNS, and DHCP
• Hands-on experience with Microsoft 365 administration (Exchange Online, Teams, SharePoint, Intune, EntraID)
• Proficiency in PowerShell scripting for automation and administration
• Solid networking fundamentals — TCP/IP, VLANs, routing protocols, VPN technologies
• Experience with VMware vSphere or Hyper-V virtualization
• Hands-on experience with VoIP / UCaaS administration (RingCentral, Zoom, 8×8, Goto, Cisco, Mitel, etc.) Preferred:
• Experience with Azure or other cloud platforms (AWS, GCP)
• Familiarity with SIEM tools, endpoint security, and EDR platforms
• Knowledge of ITIL frameworks and service management best practices
• Experience with backup and disaster recovery solutions (Veeam, Datto, etc.)
• Scripting beyond PowerShell — Python, Bash, or similar Certifications (any of the following are a plus):
• Microsoft Certified: Azure Administrator (AZ-104)
• CompTIA Security+ / Network+
• MCSA / MCSE
• Cisco CCNA
• VMware VCP

Status:  recruiting 

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